Privacy Policy

Canberra Walk-in Aviary (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make bookings, or interact with us in any way.

We comply with the Privacy Act 1988 (Cth) and follow the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that you provide directly or that is automatically collected when you use our website.

Information you provide:

Name
Email address
Phone number
Billing details when making a booking or purchase
Enquiry or contact form submissions
Any information voluntarily provided in emails or phone calls

Information automatically collected:

IP address
Browser type and device details
Pages visited and time spent on our website
Cookies and tracking technologies
Booking or purchase activity

We do not intentionally collect sensitive information unless required and voluntarily supplied by you.

2. How We Collect Information

We collect personal information through:

Online booking forms
Contact or enquiry forms
Email or phone communication
Cookies and analytics tools on our website
On-site interactions when visiting Canberra Walk-in Aviary

3. How We Use Your Information

We may use your personal information to:

Process bookings, ticket purchases, and payments
Communicate with you about your visit or enquiry
Provide customer service and respond to questions
Improve our website and visitor experience
Send updates or promotional materials (only if you opt in)
Comply with legal and safety obligations

Your information will be used only for the purposes for which it was collected.

4. Cookies & Website Analytics

Our website uses cookies and analytics tools to:

Improve site performance
Understand visitor behaviour
Personalise your experience
Track website traffic

You may disable cookies in your browser settings. Some website features may not function fully when cookies are disabled.

5. Disclosure of Personal Information

We may share your information only when necessary, including with:

Service providers who help us operate our website or process payments
IT or marketing service providers
Law enforcement or government authorities when required by law

We do not sell or trade your personal information.

6. Overseas Disclosure

Some third-party providers we use (e.g., secure payment processors or email services) may store or process data overseas. We take reasonable steps to ensure your information remains protected in accordance with Australian privacy laws.

7. Data Security

We take reasonable measures to protect your personal information from:

Unauthorised access
Misuse or loss
Modification or disclosure

These include secure hosting, restricted staff access, and protective digital safeguards. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request:

Access to the personal information we hold about you
Corrections if any information is inaccurate or out of date

Please contact us using the details below. We will respond within a reasonable timeframe.

9. Marketing Communication

You will receive promotional emails only if you have opted in.
You may unsubscribe at any time via the link in the email or by contacting us directly.

10. Children’s Privacy

Our services may be used by families and children, but we do not knowingly collect personal information from children without parental or guardian consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

Canberra Walk-in Aviary
Website: https://www.canberrawalkinaviary.com.au/
Email: [Insert Email]
Phone: [Insert Phone]
Address: Canberra, ACT, Australia